Privacy Policy

Jul 27, 2026

Last updated: August 2, 2026

This Privacy Policy explains how GetCommentFlow (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://getcommentflow.com, create an account, purchase a license, or use our desktop software and related services (the “Service”).

By using the Service, you acknowledge this Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Depending on how you interact with us, we may collect:

Account information

Name, email address, password (hashed), and profile details you provide at registration or in support requests.

Payment information

Payments are processed by third-party processors (for example, PayPal and/or Stripe). We do not store full credit card numbers on our servers. We may receive limited billing metadata such as payment status, transaction IDs, and plan type.

Device and technical information

IP address, browser type, operating system, device identifiers relevant to license activation, approximate location derived from IP, and diagnostic/log data needed to operate the Service.

Usage information

Pages viewed on our website, feature usage related to your account, support ticket content, and similar analytics events.

Cookies and similar technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and understand site performance. See Cookies below.

Communications

Emails and messages you send to support or privacy contacts.

We do not require you to submit special-category data (such as health or biometric data) to use the Service. Please do not send such data to us unless necessary for a specific support request.

2. How We Use Your Data

We use personal information to:

Provide, maintain, secure, and improve the Service
Activate licenses and deliver software updates or plan entitlements
Process payments and prevent fraud or abuse
Respond to support and account requests
Send transactional notices (purchase confirmations, security alerts, material policy updates)
Analyze aggregated usage to improve reliability and user experience
Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information.

We may share information with service providers who help us operate the Service, under appropriate confidentiality and data-processing terms, including:

Payment processors (e.g., PayPal, Stripe) to complete transactions
Hosting and infrastructure providers for the website and databases
Email or support tools used to communicate with you
Analytics providers (e.g., privacy-friendly or Google Analytics, if enabled) to understand site traffic
Cloudflare Turnstile to help prevent bots and abuse on checkout and license activation. Cloudflare may process limited technical data (such as IP address and browser signals) as described in the Cloudflare Turnstile Privacy Policy

We may also disclose information if required by law, legal process, or to protect the rights, safety, and security of GetCommentFlow, our users, or others.

We do not sell personal information to data brokers. Third parties process payments and may have their own privacy policies governing data they collect directly.

Depending on your location, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information (right to be forgotten), subject to legal retention needs
Export or receive a portable copy of certain data
Object to or restrict certain processing
Opt out of sale/sharing of personal information where those concepts apply (we do not sell personal information)
Withdraw consent where processing is based on consent

To exercise these rights, email [email protected] or [email protected]. We may need to verify your identity before fulfilling a request.

If you are in the EEA/UK, you may also lodge a complaint with your local supervisory authority.

5. Cookies Policy

We use cookies and similar technologies to:

Keep you signed in and secure sessions
Remember language or appearance preferences
Measure traffic and improve site performance (if analytics are enabled)

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality (for example, staying logged in).

6. Data Retention

We retain account and transaction records for as long as your account is active and as needed for support, accounting, dispute resolution, fraud prevention, and legal compliance. You may request deletion as described above; some records may be retained where required by law.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. International Transfers

Our Service may be hosted or supported in multiple countries. Where we transfer personal information internationally, we take steps designed to provide appropriate safeguards consistent with applicable law.

9. Children’s Privacy

The Service is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy by posting a revised version on this page with a new “Last updated” date. Material changes may also be communicated by email when appropriate.

11. Contact

Privacy requests: [email protected]
General support: [email protected]
Website: https://getcommentflow.com

For our contractual terms, see the Terms of Service.